Denim/GDR1 for Nokia Lumia - Update

[Chris_K]

Hi all,

There have many many discussions and comments here on the community about the status of this update. We've also received tweets and Facebook messages - so we know as ever, this is a highly anticipated update that all of you are waiting anxiously to receive. And we can see why - Cortana herself is worthy of an update like this.

We understand waiting for these updates can be frustrating, but with so many Lumia devices out there, it's understandably going to take Microsoft some time to ensure these updates offer a smooth and enjoyable experience for all customers.

15th Jan 2015 Update
Today, we have approved the latest Denim update for the following Lumia models:
520, 620, 625, 720 and 1320

These updates now sit with Microsoft to schedule and launch to customers. Just to ensure you're 100% in the picture here - the testing and approval process for the above devices is now complete on our end. We are in talks with Microsoft to get a more accurate ETA for release and we do still expect this to be this month, but as and when we receive any confirmations or updates i'll be sure to keep everyone updated here.

What about the others?
We understand the frustration if you have a handset other than the 5 mentioned above, but we assure you we'll work as best we can to test and approve other Denim updates as and when they reach us - that is to confirm that we have not yet received updates for any other Lumia (other than those above) to test. Again, i'll keep you updated as and when we receive other updates for testing.

19th Jan 2015 Update
What models are getting the 'full treatment' and which are just OS updates?
For the updates we have approved and sent back to Microsoft so far - that's the 520, 620, 625, 720 and 1320 - these are the newest updates to the Windows Phone operating system. They do not contain the full range of firmware updates such as the camera improvements that Denim is known for.

What updates are you waiting to receive for testing?
Okay... Deep breath! 530, 630, 635, 735, 820, 830, 920, 925, 930, 1020 & 1520

Will those be the full Denim updates?
Mostly yes, with the exception of the 820 & 920 which will receive a similar OS update to the aforementioned models.

When will you get them and when will we get to download it?
We don't currently have any ETA for receiving these from Microsoft but we'll be sure to keep you updated as and when that changes. Once we have approved the updates, we'll send them back to Microsoft to schedule it for release to customers - this typically takes 1-2 weeks after we approve.

Last words
I know waiting for these updates can be frustrating. I'd like to emphasise that we're sorting the testing out as soon as we get updates and sending them back for release - we're absolutely on the ball with these updates and will do everything we can to limit the time it will take for you to receive this, but some of the process is outside our control (eg, the update being scheduled for release to customers) and we'll do all we can to keep you in the loop.

3rd Feb Update
Denim for the 635 and 1520 are out now. Please see below for info relating to the 930 update

We’re trying to get the updates out sooner by streamlining the test and approval process. As a result, we are trusting Microsoft to test the O2 software updates for us and provide the results of the tests for us to approve, rather than us testing it, releasing back, and waiting for it to be pushed. In the case of the Lumia 930, the Cortana issue was missed by Microsoft, so we will be working together to improve the process for future updates.

Microsoft have identified the issue and have fixed it - as a result, the previous 930 update has been put on hold until it's replaced with the fixed update which we hope will go out soon, though no ETA has been provided.

6th Feb Update
Hi all, just a quick update with regards to the fixed 930 update. We've been given the heads up from Microsoft that this is scheduled to start pushing out from 6pm tonight (Friday 6th Feb). If you don't see the update immediately then don't worry - in case their servers are a bit busy, we'd suggest trying again a few hours later should you encounter any issues.

11th Feb Update

Hi everyone, just another update to let you know that the Denim update for the Lumia 925 and 1020 will be going live tonight! I know owners of these devices will be keen to update quickly so please do let us know how you get on.
Other Lumia owners... I know the wait is excruciating but hopefully not long before yours is made live too.

7th March Update

Hi everyone, just wanted to let you know that the Denim update for the Lumia 530 and 735 are now available OTA, and this should conclude all O2 devices now having Denim available to them. I know it's been a frustrating wait for many but we've done all we could to streamline the process and we're pleased the updates are now all readily available.

[ianh]

Basically, until Microsoft (hopefully) gain enough market share to start to dictate to the service providers this situation is going to happen with every provider on every update. Sad.

[Anonymous]

Chris,

this is now begining, or even continuing, to be a farce... O2 seriously needs to get someone from MS and hold them to account, and pass on whatever excuses they make to us so we can challenge them. 

A clear date is now the issue, there must be one somewhere in the Lumia Denim team in MS - they know what they're going to be doing, and when, so they should be able to share that in the interests of saving some of their customer base for flagship phones...

A very annoyed

Paul

[Anonymous]

At this rate we'll have the Windows 10 preview before the Denim update.

[Anonymous]

@Anonymous

Which when installed will no doubt prevent you from installing the Denim firmware. Yay!

[Miguel]

@Anonymous yes, Windows 10 may well be released to everyone else, but O2 customers will still need to wait the (apparently obligatory) couple of months after everyone else gets it before they admit they have it and start working on adding their bloat

[Anonymous]

@Miguel

What bloat? The only extras on an O2 handset over a vanilla one are visual voicemail (which is great) and My O2, O2 Priority and O2 WiFi, all of which can be easily removed if you don't find them useful (which I personally do).

[Miguel]

@Anonymous still extra stuff that I then have to get rid of. Their android handsets are awful for bloatware.
Why they can't just release the actual update from the OS manufacturer, and then provide downloads for people who want to use stuff
Would help push updates out quicker.

[Anonymous]

I have been montering this forum for some time as an tesco mobil user i have an o2 sim, i see the frustration of users ref the denim update problem, and i have been montering the microsoft update page for over a month and i can say that it`s been spot on as to updates rolling out to networks and cv phones, when o2 got the first batch of updates on the page user`s received them within days judging by the post on other forums and facebook, which tells me o2 don`t have denim for meny handset yet because microsoft page say`s thay have not received it, i have a 920 cv and i don`t expect to see denim at this rate before march if im lucky, iv`e been posting heads up on updates on lumia uk facebook as soon as they hit the update page before windows central have, your gripe is with microsoft not o2, that`s my opinion and this is my first post on your forum i just like to say hi,

[Anonymous]

The one glimmer of hope is that once Windows 10 becomes the standard OS it could mean that the binding of updates to whatever sh1t the providers insist on adding may well be broken, much as it is in the general PC market.

No use to me as my current phone, the 1020, is probably not going to be Win 10 capable 

[Anonymous]

Hi,

Been in contact myself to Windows Support Microsft UK, Below is an answer to my Question regarding the Denim Update:

My question was: Has O2 UK recieved the Denim update,

Well, the update Denim has been sent to all Microsoft partners in December, they are the ones that add and remove stuffs on their side then release to the customer's. You can come to any conclusion, by this answer.

But frankly, O2 do need to take ownership, of this very unsatisfactory situtuation.