Delivery tracking - mobile wifi

[grantee]

Hi 

I placed an order for a wifi dongle which was supposed to be delivered with one day delivery.

THe tracking number on the O2 portal is POSTxxxxxx, so it means that I cannot track it.

Does this mean that the device should arrive with normal Royal Mail delivery as opposed to courier.... just a little concerned as to the whereabouts of my product.

Thanks,

Grant

[jonsie]

You need to call CS

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@grantee 

Deliveries are taking more time due to the current crisis.

Until you get a dispatch email from O2 you wont be able to track it properly.

Guide: Coronavirus Community Help and Support