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Bought Samsung Galaxy Buds

Ozymandias
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So I bought a pair of Samsung Galaxy Buds2, received an out of stock alert, then received an email basically saying they'd despatched my order.

 

What was delivered today? An envelope with nothing but a leaflet inside.

 

 

What can I do here?

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MI5
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@Ozymandias 

Lots of these reported today so obviously some kind of mess up at O2's end.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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Is that not to claim them from Samsung @Ozymandias ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
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@Ozymandias 

 

This is the 2nd time I have heard of this, Is this a leaflet to claim from Samsung? 

 

I would also speak to the sales team at o2, as something is very amiss

 

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Ozymandias
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It is. Just a leaflet telling me to claim cashback for a product they never delivered.

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madasaf1sh
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Sounds like the £50 cashback offer that is all over the Samsung Accessory pages

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Ozymandias
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Yes, it was the leaflet to claim the cashback. Literally the only thing in the envelope!

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MI5
Level 94: Supreme
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Registered:

@Ozymandias 

Lots of these reported today so obviously some kind of mess up at O2's end.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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