BB10 OS update

[Sanj]

I believe the OS update is being rolled out. Any idea when O2 will have the update?  It's meant to prolong battery life etc.

[Anonymous]

I thank Jamesc for further muddying already murky waters!

So two direct questions to O2:

1. Are O2 making this update available to customers?

2. If not, why not?

Easy, isn't it?

In reply to Sanj, I will be giving it a couple of days before I become a real pain in O2's sitting down bits, and will indeed be following the alternative sim route, albeit permanently at the end of my contract.

O2, you have had my money, now give me the service!

[Anonymous]

Just to throw even more confusion into the water, I just spoke to an o2 Guru who said the update was due by the "end of the month" as it still required some work, But he thought it would be more like 10 days? So who knows!

[Anonymous]

Wow, that's very confusing!

Well, the guys have double checked it with the device team for me and on both occasions they've confirmed it wasn't being tested. Unfortunately, I'm pretty sure that's correct.

[Anonymous]

Good job you can charge back Direct Debits, If o2 Cant provide the service then they shouldn't have our money.

[MI5]

What service exactly are O2 not providing ? (By service I mean a contractually specified term that's not been met).....?

[Anonymous]

Without looking through the small print, contractually probably nothing.

However as a customer, I expect a transparent service, with clear answers to clear questions. This is not being provided.

[MI5]

I agree and it's a major failing of O2 (not just on BB either), I was just trying to make a point to the guy who threatened to stop and recall his DD because of it

[Anonymous]

Leonard - please look at http://blogs.blackberry.com/2013/03/blackberry-10-update/ in which Blackberry say "We’ll be rolling out the update with all of our carrier partners around the globe over the coming weeks". This update fixes several very significant problems - I can't believe that O2 are not providing it - please could you double chek again?

[Anonymous]

When you say "it wasn't being tested" does that mean we will never get this update?
I have been reading on the Crackberry site almost everyday and everyone is saying there has been big improvements on their Z10 since the update. I want mine too...lol

[Anonymous]

Hey guys,

I agree - we need to become better at communicating about software updates and phone launches. Ideally, I want to pro-actively inform you on what's going on with your device (rather than reactively like here).

As O2 is a large and complex organisation, it'll take some time to get there, but it's an something I'm personally working very hard on to nail.

@shadwellal: I will check again for this particular update, but as I mentioned, I'm pretty sure the answer will stay the same. 

@lethal: That just goes for this update. The improvements will still be part of major software updates in the future.

Cheers,

Leonard