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5G data modem

FusionUK
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on ‎02-01-2021 21:59

on ‎02-01-2021 21:59

I have a new 5G data modem and SIM which connects to the O2 network using 4G but not 5G.

Is there a process to have equipment verified by O2?

And/or to check compatibility?

I have been informed that the 5G modem unit can support EN_DC B20_n78, B1_n78, B3_n78, B8_n78.

Thanks Andrew

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MI5
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on ‎02-01-2021 22:03

on ‎02-01-2021 22:03

@FusionUK 

Check you sim is 5g and also if 5g is available at your location O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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FusionUK
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on ‎02-01-2021 23:43

on ‎02-01-2021 23:43

Thanks for your message.
The SIM has been confirmed as 5G enabled by the service provider.
Also the 5G coverage map confirms that I am well within range for the 5G. Indeed that mast is in line of sight within a short distance.
The modem is an import sample but support the N78 bands used by O2.
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MI5
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on ‎02-01-2021 23:52

on ‎02-01-2021 23:52

@FusionUK 

Is it an O2 sim and on contract or PAYG?

O2 only provides 5g to contracts currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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FusionUK
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on ‎03-01-2021 07:42

on ‎03-01-2021 07:42

SIM is on contract.
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MI5
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on ‎03-01-2021 12:13

on ‎03-01-2021 12:13

But is it an O2 sim?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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FusionUK
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on ‎05-01-2021 07:09

on ‎05-01-2021 07:09

O2 SIM
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