I tried to call "upgrades" to get a new phone and it tooks over 6 hours to get through. By this time i was so fed up i wanted to leave ( out of contract ). It took another 3 hours of calls, live chat and emails to get a pac code - and the compensation for over 9 hours of trying to communicate to a mobile communications company and being a customer for over 4 years............ I new phone and connection deal that was worse than if i had popped into my local carphonewarehouse. appalling service and o2 tries its hardest to make you not cancel.
But if i go through to sales and make a purchase, guess what? i get through in under 5 seconds.
