@Brownr2 wrote:
Hi terrible service from o2 called customer service passing the buck it's 3rd party and cannot help or refund.
Was provided a customer care number to call for Wahoo and without fail there lines have been on answer machine all day what a coquncidence.
I am still out of pocket and no further forward.
Needing help with this as its fraud if it was a credit card or would have been sorted by now.
The caller basically emplied I have subscribed possibly through market research with is a load of rubbish
Hmm. The usual tosh from O2. They know they are in the wrong here, but unfortunately they have already taken the money. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the burden of proof would be on O2 to prove that the money was taken lawfully and not on you to prove that it wasn't.
Fortunately though, Wahoo Lts are UK based and therefore subject to the UK Small Claims procedure. I recommend using this to recover your money.
Details for Wahoo are:
Phone: 03300538651
email helpdesk@wahoolondon.com
Address: Wahoo London, 142 Cromwell Road, Kensington, London, SW7 4EF
Details of the company, including its director can be found at Companies House:
https://beta.companieshouse.gov.uk/company/07688147
A template letter before action is here: https://payforitsucks.co.uk/letter-before-action-service-provider-or-level-1-provider/
It is a disgrace that O2 are unwilling to help this, but you should be able to recover your money if you follow the steps on the Payforitsucks website.
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