Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Posts: 79,616
Topics: 708
Registered: ‎14-01-2013

Re: Watchdog & Scams

it looks as if I 'may' be changing the guide again....and it's only a day old joy

Although I will wait and see on this one....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 28: Ingenious
Posts: 4,350
Registered: ‎03-08-2018

Re: Watchdog & Scams

Well I know you will be so happy 😊 to change it to confirm that 😊
So many people scammed out of their money just unacceptable. I still find it unbelievable "scam" is a mild word for it.


Highlighted
O2 Social Media Team
Posts: 1,352
Registered: ‎27-11-2013

Re: Watchdog & Scams

Hey guys,

Just wanted to pop in and clear up a few things. The 11th May is just our date that our partners must implement our extra layer of protection for customers, in the form of a PIN that is sent to your device, or a text which you need to respond to before any purchase is processed. This is a safety measure we have implemented pro-actively, and is not something that has been imposed or forced upon us. This is something we have been exploring for some time, and after ensuring we were happy with our testing and user journey, we’ve decided to implement it. The timing of this same subject being discussed on last night’s Watchdog is purely coincidental.

We hope this will put an end to any customers who are worried or concerned about accidentally signing up to something they didn’t want, while still giving customers an easy way to register and subscribe to services should they wish.

More info.


Hi. I'm from the Social Media Team.

Highlighted
Posts: 75,705
Topics: 561
Registered: ‎04-01-2009

Re: Watchdog & Scams

That's good to know @Chris_K . The show was an eye-opener with regards to click-jacking. We must get at least 10 posts a week about this and O2 have been sadly lacking in their responsibility up to now.

Highlighted
Level 14: Rising star 
Posts: 130
Registered: ‎30-03-2018

Re: Watchdog & Scams


@jonsie wrote:

That's good to know @Chris_K . The show was an eye-opener with regards to click-jacking. We must get at least 10 posts a week about this and O2 have been sadly lacking in their responsibility up to now.


@Chris_K 

 

I wish I could believe that the new rules for Payforit had nothing to do with the Special Conditions that PSA are currently consulting on. You have known for several months that you are going to be forced to do this. However you have known for several years that clickjacking scams were resulting in bogus Payforit subscriptions, and have continued to treat defrauded customers with utter contempt. Even today, there are a number of Payforit cases where O2 are refusing to help. Now that we know how they became subscribed, surely O2 has to adopt a more helpful attitude to their customers and a more robust attitude to Payforit scams.

 

Three claim to have cut ties with Lasevia Ltd, who are responsible for bout 40% of the scams I have dealt with in the past year. Are you doing the same?

 

I await 11th May with interest and hope that the new regime will be more rigidly enforced than the previous one. I'm currently dealing with a case involving a service called Mocoplay. Despite the O2 statement to BBC Watchdog, O2 are unable to even provide the name of the company operating the service, still less an address or a phone number! This makes a mockery of your claim that only "trusted partners" are allowed to make charges. How can you have a trusted partner you don't know the name of?

O2 Watchdog Statement.png

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation
Highlighted
Level 14: Rising star 
Posts: 130
Registered: ‎30-03-2018

Re: Watchdog & Scams

@Brownr2 

 

Have you managed to resolve your issue with Wahoo Ltd to your satisfaction. I'd be interested to know whether after the BBC Watchdog demonstration of clickjacking, O2 have stopped telling defrauded customers that they must have "inadvertently subscribed". That was always a lie, but it has now been proven that this is the case.

O2 should now meet their obligation to help consumers defrauded as a result of vulnerabilities in their Payforit system

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎08-06-2017

Re: Watchdog & Scams

Hi terrible service from o2 called customer service passing the buck it's 3rd party and cannot help or refund.
Was provided a customer care number to call for Wahoo and without fail there lines have been on answer machine all day what a coquncidence.
I am still out of pocket and no further forward.
Needing help with this as its fraud if it was a credit card or would have been sorted by now.
The caller basically emplied I have subscribed possibly through market research with is a load of rubbish
Highlighted
Posts: 75,705
Topics: 561
Registered: ‎04-01-2009

Re: Watchdog & Scams

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎08-06-2017

Re: Watchdog & Scams

On o2 website or Wahoo
Highlighted
Posts: 95,070
Topics: 543
Registered: ‎04-04-2012

Re: Watchdog & Scams


@Brownr2 wrote:
On o2 website or Wahoo

https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)