cancel
Showing results for 
Search instead for 
Did you mean: 

This will probably make customers angry

Bambino
Level 77: Grand Master
  • 19561 Posts
  • 955 Topics
  • 2693 Solutions
Registered:

O2 is seeking £100m in damages from Ericsson over the recent outage. Offering a crumb to customers in compensation will madden many.

https://www.bbc.com/news/business-46499366

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 1 of 6
974 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 126914 Posts
  • 613 Topics
  • 21824 Solutions
Registered:
https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1179705#M28452
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
967 Views

Cleoriff
Level 94: Supreme
  • 110682 Posts
  • 799 Topics
  • 6359 Solutions
Registered:

It won't make me angry @Bambino as luckily ON THAT DAY, I wasn't affected at all.

I had backup with a landline and Wifi to use messenger and whatsapp.

 

However, I was lucky. Millions of others weren't.

*The Game Is On*

Girl in a jacket
Message 3 of 6
962 Views

jonsie
Level 94: Supreme
  • 86781 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

Probably wanting to cover all the massive claims to come from their own customers....

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 4 of 6
961 Views

sheepdog
Level 26: Upbeat
  • 3168 Posts
  • 29 Topics
  • 39 Solutions
Registered:

Wonder how long before someone the herd pops up asking why they've only been given 60p when o2 are getting millions. 

Message 5 of 6
929 Views

Anonymous
Not applicable

I imagine O2 will have to cough up a hell of a lot more than two days credit for any large accounts who are completely dependent on data services for engineers or machine to machine applications.

 

Maybe time for Ericsson and other vendors to write in a grace period to guard against this happening again.

 

 

I reckon if I were a small business customer I'd probably be wanting more than 2 days service credit too.

 

 

Message 6 of 6
912 Views