Re: This will probably make customers angry

Bambino · ‎09-12-2018

O2 is seeking £100m in damages from Ericsson over the recent outage. Offering a crumb to customers in compensation will madden many.

https://www.bbc.com/news/business-46499366

I DO NOT WORK FOR O2

MI5 · ‎09-12-2018

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1179705#M28452

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-12-2018

It won't make me angry @Bambino as luckily ON THAT DAY, I wasn't affected at all.

I had backup with a landline and Wifi to use messenger and whatsapp.

However, I was lucky. Millions of others weren't.

Veritas Numquam Perit

jonsie · ‎09-12-2018

Probably wanting to cover all the massive claims to come from their own customers....

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

sheepdog · ‎09-12-2018

Wonder how long before ~~someone~~ the herd pops up asking why they've only been given 60p when o2 are getting millions.

Anonymous · ‎09-12-2018

I imagine O2 will have to cough up a hell of a lot more than two days credit for any large accounts who are completely dependent on data services for engineers or machine to machine applications.

Maybe time for Ericsson and other vendors to write in a grace period to guard against this happening again.

I reckon if I were a small business customer I'd probably be wanting more than 2 days service credit too.