Mobile Found

[Anonymous]

Hi

My wife has found a Samsung mobile with an O2 SIM (I don't know if its contract or PAYG).

Is there someone in O2 that I can contact about this?  I presume that you might be able to contact the owner if I give you the mobile and/or SIM serial numbers.

Thanks

Peter

[Anonymous]

Your best bet is to hand it over to the police - if the person reports it as lost or stolen then the police will have a record of that.

[Anonymous]

You're right, of course. The actual handset is being handed in but I've also kept a note of the serial numbers in case the police don't have a record. A contact from O2 wouldn't do any harm.

[MI5]

Is there any numbers in the phonebook such as "home". You could call and let them know you've found the phone.....

[Anonymous]

I agree - it would be ideal if O2 could do much more about it but unfortunately they can't. If the handset is barred that customer may already have claimed another one on insurance.

The process is that lost/stolen handsets go through the police and O2 only act on a customer's behalf when it comes to a handset being lost/stolen as opposed to any good samaritins - which is unfortunate.

If you do have a note of the mobile phone number - give it a few days and the chances are they will have it active on a new sim card and you can call them directly to tell them you have handed their phone in to the police?

[Anonymous]

Thanks. I've charged the handset but its protected by a password so I haven't tried to access anything on it.

[Anonymous]

Is it possible to get the owners mobile number off the handset without entering the password?

[Anonymous]

Not really - O2 could pull it from the sim serial number but they couldn't give that information to you as it isn't your account.

[Anonymous]

Thanks to you both for your input. I'll leave it to the police to sort out....

Regards

Peter

[Anonymous]

No problem.

And thanks for doing the right thing - wish there was more that we could do in these cases