EE and Virgin Media Fined for overcharging

[Bambino]

A victory for customers

https://www.bbc.com/news/business-46233110

[TallTrees]

@gmarkj

Yes you are right ~ They gave me a card for feedback ~ I sent them excellent feedback.

Well done. Good approach.  Stay in business longer too,  happy customer will return.

They came from Exeter left really early I am in Dorset.  They had a few more deliveries/fittings

then I think they were getting back to the Cup!  Great Couple. 

It is so nice to be happy and helpful makes the day good for everyone.

Washing on straight away MAGIC

[gmarkj]

Ah, that would have been an "outbase" and not the main warehouse (who also did the local deliveries.
Either way, the process was the same and training was checked regularly.
One of the key points was how they would want it if they were the customer. Means that you treat everything as your own and take that little more care.
On the occasion when things went wrong there would be a call from the driver(s) with the customer advising what the issue was, and where possible what needed to be done next.

[TallTrees]

@gmarkj

5 stars from me anyway and excellent training.

[jonsie]

Over all my years I've never had a problem with Currys or Dixon's as was or PC World either online or in-store. Any problems have always been dealt with quickly and pain free. I'm having an issue with Virginmedia atm which will be sorted out one way or the other this week (contract ends this month!). The threat of BT may help.....

[Glory1]

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@jonsie wrote:

Over all my years I've never had a problem with Currys or Dixon's as was or PC World either online or in-store. Any problems have always been dealt with quickly and pain free. I'm having an issue with Virginmedia atm which will be sorted out one way or the other this week (contract ends this month!). The threat of BT may help.....

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Well a threat of moving certainly worked for a friend of mine with Virgin Media @jonsie so it's definitely worth it.

@Cleoriff I've now got a picture in my head of you on the phone to Team Knowhow. Hilarious 

[Cleoriff]

@Glory1

I was not prepared to take any excuses from them. The first question they asked was 'had I taken out the Curry's warranty'. My response was to ask them if they were aware of the sales of goods act?

I pointed out the item came with it's own 12 month warranty and as it was less than a month old, I think I would be ok on that little matter'.

They were quite accommodating after that....

[Glory1]

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@Cleoriff wrote:

@Glory1

I was not prepared to take any excuses from them. The first question they asked was 'had I taken out the Curry's warranty'. My response was to ask them if they were aware of the sales of goods act?

I pointed out the item came with it's own 12 month warranty and as it was less than a month old, I think I would be ok on that little matter'.

They were quite accommodating after that....

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Yep, that would do it 

As I've said before @Cleoriff, you rock 

[gmarkj]

While we might have had a result (of sorts) with PCW, VM are a different matter entirely.
If you had asked 3-4 months ago I would be happy to say they were good. Not so much now.
We swapped from one of the original TiVo boxes to one of the new ones in Sept and it has not worked properly for more than 1 week since. Every 10-14 days it will lose connection to their service meaning catch-up or on demand doesn't work, and the TV guide stops so you can't find shows that are coming up.
We have had 2 engineers out, swapped the TiVo box and restarted both the TV and the WiFi boxes I don't know how many times.
They have said it is a faulty wire (we have tried 3), the wireless signal is not strong enough (the boxes are about 18 inches apart, separated by the TV cabinet), the signal from the cabinet is poor (it has worked fine for the 12 years we have been in our house)...
I have said that if it happens again I am sending everything back and moving supplier. We pay for a service (more than we should probably) and I expect them to provide it!