@Mandy15
You will need to contact o2 and hope you get an agent who looks kindly on your request, as the rule is no refund on boltons..
Best thing to do is contact o2 via Social Media just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
