Contract advice needed

[Anonymous]

I’m with EE and recently upgraded to unlimited data for £28 with a smart benefit (Apple Music = £9.99) included. Which is a great deal, problem is, since upgrading the data is slower than slow at home. Sometimes it’s less than a 1 mbps, but mostly less than 5.
I stream radio almost 18 hours a day and when I try to do multiple things.. everything grinds to a halt, including the music stream. (I’ve done all the EE fault finding to no avail)

The data has only (totally) dropped out a few times and I’ve never been without any kind of signal unless I’ve been in the middle of nowhere, so I can’t really groan about that.

I’ve done some A grade whining and yesterday I got a call from one of their resolution guys who wanted to help solve the problem.
Now this guy got the mast data up and could see that it gets 400 million data requests every day (apparently that’s hardcore) but the throughput speeds were averaging 8 down & 6 up.
(Side note - He explained that masts breathe, when the usage slackens off.. the coverage extends and when it gets busy the coverage area shrinks - didn’t know that)
So my speeds are never going to be wonderful unless usage drops or I connect to another mast, as the nearest mast is only 75 metres (as the crow flies with only a few houses between) from my place, connecting to another mast is not going to happen.
The other possible explanation is that a lot of people aren’t at work/school so data usage is up and has been all year. Which may explain the struggle

After an hour of chat he has said it’s up to me what I do. He has asked me what I want to do.
I didn’t want to say, give me £?? off a month and I’ll be happy (free Apple music would be good) but then it looks like I’m just looking for a freebie and not really bothered about the poor speed! (I am but it’s soften the blow if I was paying peanuts for it)

I jokingly mentioned binning EE altogether & he offered that to me FOR FREE (22 months to go) which left me gobsmacked.

The thing is £28 for unlimited data & Apple Music is a great deal & I can’t find any other contract even close to that.

So do I..

Try to blag £?? off a month
Put up with it and hope parents / kids go back to their daily activities and stop using all the data.
Or bin the contract altogether.

You’ve never steered me wrong before so come on folks, do your best please.

edit as I pressed post on this.. the music stopped. 😕

the 12/12 result showing WiFi is from a 4g router (I stiuck my sim in it) the 13/12 result is the only time I've had double figures. (Note all the tests are done at varying times)

[Cleoriff]

EE may suit your phone/tablet needs @Anonymous but I expect their forum is pants compared to this one.

[Mi-Amigo]

---

@Cleoriff wrote:

EE may suit your phone/tablet needs @Anonymous but I expect their forum is pants compared to this one.

---

Big difference...

EE has a forum  , we have this Community  - which is what the name says