Closing then re opening a new account

[Laura52]

Dear all,

my current account is in my dads name. Unfortunately he has had a head injury and will no longer be able to look after himself. As my account is under his name I am looking to close this account and re open one under my name. He has got brain damage so unable to remember his security questions. 

[Bambino]

@Laura52 Sorry to hear of your dad's injury. You're going to have to speak to customer service and hope that you get someone who's sympathetic and understands your situation. In order to open an account in your name you're going to have to pass a credit check. I don't think there's any way around that, no matter what the circumstances are.

How to find help & contact O2: A Guide - O2 Community

[jonsie]

One way would be to text PAC to 65075 and take your number to another network pay and go

That would automatically close the account without needing to contact customer service

Then take out a new account by getting your PAC again and bring your number back to O2 if the network suits you

Whichever bway you do it you will need to be credit checked for an account in your name

[MI5]

@Laura52 

See here https://www.o2.co.uk/help/account-and-billing/bereavement