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Charges not on plan

GM45
Level 1: Joiner
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Registered:

I have been charged £8.00 for receiving calls while I was abroad. 

I did not receive or answer any calls and has been charged ,£8 

On my return I checked the numbers and found them to be scam numbers .

I am careful not to make calls and not to answer calls while I am abroad .

Can you please refund back the ,£ 8 on my charge account .

Unless I get a satisfactory response I shall stop my subscription with O2.

Can you also confirm that I am free to cancel my subscription anytime .

Thank you .

Yours Sincerely .

Gabriel [removed]

 

[mod edit: as this post is publicly viewable we'd ask that members don't post personal information. Thanks 😊]

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MI5
Level 94: Supreme
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Registered:

@GM45 

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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