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BEWARE O2 CHAT. THEY LIE

Anonymous
Not applicable

on ‎12-01-2014 12:52

on ‎12-01-2014 12:52

These people say they will action something within 24 hours to fobb you off.  They get paid for doing nothing!

Message 1 of 48
3,797 Views
47 REPLIES 47

Anonymous
Not applicable

on ‎12-01-2014 12:54

on ‎12-01-2014 12:54

Hi,

 

 

Can we help as fellow customers.

 

Live Chat are generally fine for low level enquiries.

 

Account help should be sought via o2 Uk Cs on 202 contract or 4445 payg.

Message 2 of 48
1,737 Views

Anonymous
Not applicable

on ‎12-01-2014 12:54

on ‎12-01-2014 12:54

Perhaps the OP could give us a bit of a clue as to what the problem actually is to see if we can assist?

Otherwise the post is somewhat irrelevant.
Message 3 of 48
1,736 Views

Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2014 14:37

on ‎12-01-2014 14:37

It is without more info but has a ring of truth to it
Message 4 of 48
1,713 Views

Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2014 16:09

on ‎12-01-2014 16:09

Last year I was on with live chat about unlocking my old Galaxy S2 phone, they said they'd do is a "priority", then someone else from O2 told me they only do priority unlocks on Iphones.

 

So live chat told me a big fat LIE! And I have refused to use them ever since.

 

 

Message 5 of 48
1,694 Views

perksie
Level 69: Guiding Light
In response to Anonymous
  • 27019 Posts
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on ‎12-01-2014 16:15

on ‎12-01-2014 16:15

@Anonymous wrote:

Last year I was on with live chat about unlocking my old Galaxy S2 phone, they said they'd do is a "priority", then someone else from O2 told me they only do priority unlocks on Iphones.

 

So live chat told me a big fat LIE! And I have refused to use them ever since.

 

I seem to remember from the posts you were making back then, there was a valid reason that your phone couldn't be unlocked, nothing to do with Live Chat.

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Message 6 of 48
1,693 Views

Anonymous
Not applicable
In response to perksie

on ‎12-01-2014 16:18

on ‎12-01-2014 16:18

They still lied though about the "priority" unlocking.

 

 

Message 7 of 48
1,690 Views

Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2014 16:22

on ‎12-01-2014 16:22

I think whichever way you look at it they do sometimes bend the truth unlike the call centre operators who I have always found top class I personally still think live chat leaves a lot to be desired and is a somewhat waste of time
Message 8 of 48
1,686 Views

Anonymous
Not applicable

on ‎12-01-2014 16:31

on ‎12-01-2014 16:31

What happened is.  I bought a Sims card.  If had a nice number.  But I wanted to keep my old no as well.  Chat told me that was no problem and to look at my online account and the number would be there.  So I transferred an old number to that Sims card, but left the second number on my account.  I've now come to wanting to use it and the Shona I spoke to on chat said it would be sorted out in 24 hours.  Of course when I call 4445 now - they say they can not do it.  I've been on chat all day today and I have literally gone round in circles.  Start with one person get moved to another and another and then back to the first person!

 

Message 9 of 48
1,681 Views

Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2014 16:32

on ‎12-01-2014 16:32

I am the OP.  I have been lied to twice on chat.  But of course they tell you it will be done in 24 hours and you wait the 24 hours and you have no come back to what they promised

Message 10 of 48
1,678 Views
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