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BEWARE O2 CHAT. THEY LIE

Anonymous
Not applicable

on ‎12-01-2014 12:52

on ‎12-01-2014 12:52

These people say they will action something within 24 hours to fobb you off.  They get paid for doing nothing!

Message 1 of 48
4,025 Views
47 REPLIES 47

Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2014 16:41

on ‎12-01-2014 16:41

yip

 

Message 21 of 48
1,199 Views

Anonymous
Not applicable

on ‎12-01-2014 16:41

on ‎12-01-2014 16:41

I would follow MI5's advice and escalate to complaints. If the number has not been recycled you "may" be able to have it back again.
Message 22 of 48
1,199 Views

MI5
Level 94: Supreme
In response to Anonymous
  • 152771 Posts
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Registered:

on ‎12-01-2014 16:41

on ‎12-01-2014 16:41

Unfortunately, despite many promises of re training, nothing seems to have been done to improve live chat for anything other than simple stuff.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 23 of 48
1,198 Views

Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2014 16:42

on ‎12-01-2014 16:42

yes the no is on my account to be used later. as I was told by someone on chat. Now they say it can't be done
Message 24 of 48
1,197 Views

Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2014 16:43

on ‎12-01-2014 16:43

Been there.  done that.  The number has not been recycled but they will no do anything about it

Message 25 of 48
1,195 Views

MI5
Level 94: Supreme
In response to Anonymous
  • 152771 Posts
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Registered:

on ‎12-01-2014 16:45

on ‎12-01-2014 16:45

Forget the live chat option and call cs.
202 for contract or 4445 for PAYG.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 26 of 48
1,192 Views

Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2014 16:45

on ‎12-01-2014 16:45

do you know of a different way to get hold of complaints. 4445 were polite - but not budging
Message 27 of 48
1,190 Views

Anonymous
Not applicable
In response to MI5

on ‎12-01-2014 16:46

on ‎12-01-2014 16:46

Think O2 should forget the live chat option myself
Message 28 of 48
1,188 Views

MI5
Level 94: Supreme
In response to Anonymous
  • 152771 Posts
  • 652 Topics
  • 29160 Solutions
Registered:

on ‎12-01-2014 16:47

on ‎12-01-2014 16:47

I posted you a link to complaints - all details on link.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 29 of 48
1,187 Views

Anonymous
Not applicable
In response to MI5

on ‎12-01-2014 16:48

on ‎12-01-2014 16:48

why are o2 marketing this useless tool?

Message 30 of 48
1,185 Views
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