moving to O2 but keeping my old number

[Blankiene]

Hello,

I need help as I am moving to O2 and want to keep my old provider number ([Removed]) 

I have done everything online already and inserted my O2 card into phone but I am not sure when it will be active and if I did it correctly. I need help and advise.

Many thanks 

Asta Blankiene

[MI5 · Accepted solution]

@Blankiene 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Migration & porting into O2