Get Help with O2 Priority

FAQs: O2 Priority board

Hi everyone, Welcome to our Priority forum board. Here's some info to get you started: Need help with Priority? This board is here for you to ask questions from other community members and receive answers on everything that you might need help with r...

Resolved! O2 priority eligibility

Just wondering do I need to buy a one-year contract plan to have access to Priority? Can I just buy Pay as you go or shorter Pay Monthly services?

Resolved! Cancelled order

Hello I ordered a mobile phone online then cancelled it as I changed my mind. It's still managed to take 2 upfront payments. How and when will I receive a refund please x

Resolved! Tom Grennan - O2 PRIORITY

Hi All, Im new here and im not currently an O2 customer, I have a few questions. 1. Does anyone know the onsale times for Tom Grennan at the O2 Arena, London on Saturday 6th September 2025 as the O2 Priority website says it will go live at 09.30am on...

Resolved! PRIORITY: Vue 2 for £9 deal

Can the 2 for £9 Vue tickets on Priority be redeemed on any film? Or is this only for A Complete Unknown? The offer doesn't make it clear.

Resolved! Vue offer finished?

Hi, does anyone know if the Vue cinema tickets offer has finished? I can't find it and an devastated as it was such a good deal! If anyone knows whether it'll come back, please let me know! Thanks!

Reebok fitness app code not working

hi, the code isn’t working for either me or my husband. I had to set up an account during the process but I’ve never had a subscription. Please can you advise? Thanks in advance.

02 keeping my Deposits for items cancelled

Ordered a Meta and deposit taken from bank of £90 , Then told it was cancelled, enquired and was told to retry a deposit will be refunded, Paid another £120 to 02 from my bank account, but again the item was refused me because I had an IPad coming fr...

O2 priority queue and blue bar codes not appearing

I clicked to the priority queue option and use now for tonight’s Paul McCartney gig. I have the show your code screen but no code. Same has happened with level 1 bar entry. Code was generated for 20% off drinks but presumably I can’t use this if I ca...

Priority Snow globe not working

Just reports an error.

Resolved! Railcard offer not working 26-30 railcard

HiPlease can you tell me why the 26-30 £10 railcard offer is not working? I'm assuming this is a mistake because every other railcard is listed in the T&C's? And if not - why are we being penalised as 26-30 year olds? It isn’t fair Thanks,Christina

O2

Forum Posts