@Skmoice
You'll need to call customer service on 4445.
or numbers here Guide: Coronavirus Community Help and Support
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)