Solved: O2 priority

Pauvalerof · ‎17-05-2018

Hi, I tried to get registered in O2 priority's app.
I wrote my phone number, sent the MOMENTS message to the number: 50202, but the pin never came. It just came a text message saying this:
"O2 Rewards: Sorry, we didn't get that. Please try again. Text REWARD to join O2 Rewards; SAVE to save rewards; CLAIM to claim Rewards; BALANCE to check balance and STOP to opt out."
Please help.
Thank you.

MI5 · ‎17-05-2018

You register when you open the app. No need to send any texts to any number, but, if you have just joined O2 and ported your number in, it may take a few days for your number to be populated on the system for it to be recognised and work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎17-05-2018

Hi @Pauvalerof

First off I would delete the Priority app and reinstall. That usually fixes a lot of problems

Also take a look at the T's and C's here to make sure you are eligible

https://www.o2.co.uk/termsandconditions/other-products-and-services/priority-terms-and-conditions

Edited to add a few FAQ's https://priority.o2.co.uk/faq

Veritas Numquam Perit

MI5 · ‎17-05-2018

You register when you open the app. No need to send any texts to any number, but, if you have just joined O2 and ported your number in, it may take a few days for your number to be populated on the system for it to be recognised and work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-05-2018

As said, you only need to install the app, open it, enter your mobile number and then O2 will text you a pin number to enter which will activate the app for you. So very easy.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎18-05-2018

Welcome to the forum @Pauvalerof

Did the information above help you make some progress wih the Priority app or are you still stuck?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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