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Level 1: Joiner
Posts: 1
Registered: ‎16-05-2018
Accepted Solution

O2 priority

Hi, I tried to get registered in O2 priority's app.
I wrote my phone number, sent the MOMENTS message to the number: 50202, but the pin never came. It just came a text message saying this:
"O2 Rewards: Sorry, we didn't get that. Please try again. Text REWARD to join O2 Rewards; SAVE to save rewards; CLAIM to claim Rewards; BALANCE to check balance and STOP to opt out."
Please help.
Thank you.

Posts: 71,461
Topics: 677
Registered: ‎14-01-2013

Re: O2 priority

[ Edited ]

Hi @Pauvalerof

First off I would delete the Priority app and reinstall. That usually fixes a lot of problems

Also take a look at the T's and C's here to make sure you are eligible


Edited to add a few FAQ's https://priority.o2.co.uk/faq

*The Game Is On*

Posts: 87,557
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: O2 priority

You register when you open the app. No need to send any texts to any number, but, if you have just joined O2 and ported your number in, it may take a few days for your number to be populated on the system for it to be recognised and work.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,709
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: O2 priority

As said, you only need to install the app, open it, enter your mobile number and then O2 will text you a pin number to enter which will activate the app for you. So very easy.

Community Manager
Posts: 4,994
Registered: ‎18-04-2018

Re: O2 priority

Welcome to the forum @Pauvalerof smiling 


Did the information above help you make some progress wih the Priority app or are you still stuck? 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy