O2 priority log in issue

strawchoco · ‎27-12-2020

I am having trouble logging into the O2 priority app. When I open the app and try to log in, I get a message saying “Your phone number XXXXXX is not eligible to enjoy priority”. The phone number they refer to is an old number (not O2) that I used to use the phone. I am not sure how the app is picking up the old number as the iPhone now has an O2 SIM. There is a ‘try a different number’ bottom below the message but the bottom does not work. I have tried deleting the app and reinstalling but still get the same message. Does anyone know how to resolve this issue? Thanks.

strawchoco · ‎27-12-2020

That would be great. Thank you.

MI5 · ‎27-12-2020

@strawchoco

Check back after 10.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Lisa · ‎28-12-2020

Morning

Thanks for the tag @MI5, I'll private message you now @strawchoco and get this looked in to for you:smileyhappy:

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

JennDunn · ‎25-01-2022

Hi I have this issue aswell, could you help me fix it?

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