O2 priority frozen after O2/Virgin Media pop-up

[Bonno]

Hi,

The priority app keeps freezing on startup after an O2 / Virgin Media 'lets make this personal' prompt that I have to clock past.

I've uninstalled and reinstalled the app but the same problem keeps happening.

Is anyone else having this issue and how did you solve it.

Thanks 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[pgn · Accepted solution]

Uninstall the app and try via your browser, @Bonno -

https://priority.o2.co.uk/

Then try again to reinstall the app after rebooting your phone, see if it helps.

Good luck!

[MI5]

@Bonno 

Did you reboot after deleting app to remove any cached files?

[Bonno]

Hi all,

I can confirm uninstalling priority then restarting the device seems to have worked.

Thanks all

[MI5]

Welcome @Bonno