O2 Priority Competition Win - Tickets not received and event in two days.

[LydM]

Hi @Dave-O2 

I have recently won an O2 Priority competition on for a pair of tickets to the Louis Theroux Q&A at O2 London. 

I have replied to the RSVP email (received 15th April 2025) and received correspondence back saying a member of the O2 Team will be in touch with further details. 

Since that date, I have had no tickets or confirmation of tickets for this event. The event takes place in two days (30th April 2025) and I am coming from the North of England so travel and accommodation is still to be arranged in this short time while we wait for tickets/confirmation.

I have contacted via email a couple of times, called multiple O2 CS numbers, TicketMaster/Weticketit numbers, and live chat and been taken round in circles with no definitive help.

Based on other community posts I have seen resolved around this matter, @Dave-O2 has been recommended as a problem solver.

Any help is massively appreciated!

Thank you,

Lydia. 

[gmarkj]

Just a heads up @LydM , @Dave-O2 is not in work today so he will pick back up tomorrow

[madasaf1sh]

@LydM 

Someone asked this in another post and the advice was to contact the company who runs the competition, as you say is weticket it 

The number I think I gave last time was 0203 650 3132 and ask them, think are responsive on that number...

o2 / ticketmaster etc wont have a clue on customer services.. 

[LydM]

Thank you! I tried the number but it rings out. Emailed their support email mentioned at voicemail message.  

[LydM]

Thanks for letting me know! 

[Dave-O2 · Accepted solution]

Thanks for the tag @gmarkj 

Afternoon @LydM 

So i can get this chased, can you please drop me a PM with your name, mobile number and email address?

Thanks.

[LydM]

Thanks Dave, I have sent you a message