Disney+ offer?

[dbuk]

I got an email saying O2 is offering Disney+ free for 6 months, but the email has really vague instructions.

After messing around with the app, which is glitchy, and failing to get through to a human on Aura, I'm opening it up to the Community!

(It's good of O2 to not give immediate support but leave it to customers to figure this stuff out for themselves, isn't it?)

Apparently accessing the offer can only be done via the app, but the offers page doesn't list this deal for me. Does it only apply to people on certain tarrifs, which is the inference I got from the email? How do I know if it's the tarrif I'm on?

Hopefully this message will help others looking to binge during the covid lockdown.

Thanks for any help anyone can provide!

[MI5]

@dbuk 

Follow the screenshots here to see if you can get it https://community.o2.co.uk/t5/My-O2/Disney-Plus-extra/m-p/1306256/highlight/true#M5058

[LinziK]

I also have the same issue, recieved email, went through my o2 app and didnt add extra as I would be agreeing to a £5.99 per month subscription, clearer instructions would be helpful

[dbuk]

Thanks MI5, the link and images are helpful but they seem to apply to a different offer. The email I got said 6 months for free, but the only offer that appears for me is to subscribe for £5.99 and get £2 off my O2 bill.

I guess either I'm not eligable, or the O2 site is garbage, or they're being disingenuous about their offers.

[MI5]

@dbuk 

It's only free as an extra for new or upgrading customers.

[Cleoriff]

No @dbuk 

I think due to the current crisis, the systems are taking longer to catch up and O2 are down on numbers with  staff....

[MI5]

@dbuk 

More details and T&C's here https://www.o2.co.uk/extras