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Disney Plus Offer Stopped

helen_248
Level 1: Joiner
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A few years ago I added Disney+ through priority as you save £2 on subscription. At some point I stopped receiving this offer (no notification) and can’t see in the terms and conditions that there is an expiry date. Does the offer expire? Or does changing plans affect it? All the plans I’ve been on have been eigible for the offer. 

Will I have to remove the extra and add it back on through priority? Will I have to cancel my Disney account too, to add on? 

 

As it’s only £2 it’s been low on my priority list, but I’m now reviewing my subscriptions and £2 a month of the years adds up. 

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MI5
Level 94: Supreme
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@helen_248 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149605 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@helen_248 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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@helen_248 were you able to get in touch with O2 about this?

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