Re: Disney+ 02 Extra Bolt On not working

ZacEverett · ‎10-07-2020

I've just purchased another contract and was given the offer of 6 months Dinsey+ .

I've filled in all the details and received an email saying it will be available in 48hrs i will get another email and an sms when it's ready.

I've heard nothing. I presume it's gone wrong at 02.

How do i go about rectififying this problem. Can't find an email address to write to. No online chat. Phone lines just say 'Bye'. Zilch, Nada support.

I know this is not high priority but was one of the reasons i've opted for now a 4th contract with 02

MI5 · ‎10-07-2020

@ZacEverett

Check your spam for the email but it will come eventually.

You have 28 days so don't panic just yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ZacEverett · ‎13-07-2020

Ok checked everywhere no sign of the Disney bundle. Has anybody got a clue how to contact O2. The phone lines just say bye

MI5 · ‎13-07-2020

All numbers here @ZacEverett

Guide: Coronavirus Community Help and Support

Keep trying to call. Early mornng is best around 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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