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Charged full amount for Disney Plus

ReadingRoyal72
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Hi,

I took out the six months free Access to Disney Plus and this has now expired. According to my account it initially stated it would bill at £5.99 per month. Now it states its £7.99 per month. Reading the current offer on priority it seems to infer I now have to activate a different offer to get the £2 reduction, which isnt on Disney Plus but a resuxtion to my airtime contract. Currently this hasnt happened and I seem to also be unable to activate this new offer either as it errors out. So it looks like I am being charged full price when i was originally advised it would be £2 per month cheaper. Ani idea?

Thanks. 

Paul 

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MI5
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@ReadingRoyal72 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@ReadingRoyal72 

Disney have put up their prices.

You still get a £2 discount off the full price.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ReadingRoyal72
Level 1: Joiner
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Thanks for the reply but nowhere on my bill does it confirm that i am getting this £2 reduction. The total of my bill also suggests i am being billed at the current price for Disney Plus, which if you do this directly through them is only £7.99, not £9.99. So as the reduction should mean i only pay a net £5.99, how come my bill has increased by almost £14.00 (I know this isn't £16.00 so thus equating to two months charge, but that is because  the date i took out Disney Plus was not the same date as my billing date). So as far as i can see i am not getting the discount. How do i get this sorted so that it is added? 

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MI5
  • 122437 Posts
  • 609 Topics
  • 19115 Solutions
Registered:

@ReadingRoyal72 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
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