O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4928 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 801 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1339 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1560 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5547 Views
  • 120 replies
  • 5 kudos

Resolved! proof of purchase

hi guys where do you find the prrof of purchase to upload when claiming a gift, needed for Sony website.

gbarr by Level 1: Joiner
  • 20 Views
  • 1 replies
  • 0 kudos

Resolved! Changing my number

Hello, I bought an iPhone 13 about a month ago and I got told to just put the sim in and it’ll change my number over within 24hrs, but it still hasn’t been changed

Tyler5 by Level 1: Joiner
  • 26 Views
  • 1 replies
  • 0 kudos

Resolved! PAC

How can I give my PAC number to o2 as I can't get through on the phone?

Lesleym by Level 1: Joiner
  • 43 Views
  • 3 replies
  • 0 kudos

Resolved! Volt / O2

Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.What do I do?

AlexS by Level 1: Joiner
  • 60 Views
  • 1 replies
  • 0 kudos

Resolved! review past bills

Hi All, Looking for help in printing out previous bills during the last tax year. Can't seem to find icon where you once could look back monthly & download as a PDF - any clues?? Thanks in advance

KRoo-er68 by Level 1: Joiner
  • 56 Views
  • 2 replies
  • 0 kudos

Resolved! SIM order

How long should it take to get a SIM delivered ? I have been waiting 5 days now. Yet o2 have started to count down my payment date straight away

Hammy by Level 1: Joiner
  • 39 Views
  • 1 replies
  • 0 kudos

Resolved! Data issues

Good afternoonI have tried everything over the past month. I get no data signal anywhere. I think I have used 1 or 2 gb of data this month our of the 20 I have paid for.

Jwdata by Level 1: Joiner
  • 57 Views
  • 3 replies
  • 0 kudos

Resolved! Locked phone

Hi guys, I am looking for some help. I have recently purchased an old phone and which I needed to put a network unlock code into to get it to work with ee (it was on 02). Unfortunately I wrote the code down wrong and I have locked the phone. It asks ...

quesojts by Level 1: Joiner
  • 140 Views
  • 2 replies
  • 0 kudos