O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4550 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 671 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1157 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1403 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1156 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5138 Views
  • 120 replies
  • 5 kudos

Resolved! Upgrade help

If I wanted to upgrade my current phone (which still has outstanding payments on the device plan) - Is there an option to trade the phone back to o2 rather than pay off the remainder if the value is the same? Would want same airtime plan just with up...

Kooskoos by Level 1: Joiner
  • 71 Views
  • 1 replies
  • 0 kudos

Poor network

HiI have been experiencing poor network since earlier this year . I had reported and at the time it was reported back that there was a issue with the mast in our area.This has since been fixed but I am still experiencing network issues.The signal is ...

MSD by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

Resolved! Device return

Hi, I upgraded my device to a Samsung flip 3 on Friday, I’ve now received it and decided I made a mistake and should of got the Samsung fold z, how do I go about returning this as I did it all online, is there a phone no. To ring, I’ve been on the o2...

Macaul_uk by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

DEVICE ISSUES.

i'm having constant signal issues.. so frequently i'm thinking to pay of this contact and move providers.. i had this previously and was sent a replacement, low and behold i'm back again with the same issue.. i would use the app to speak to an adviso...

mjxo by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! faulty apple airpods

i recently bought apple airpods, i’ve used them a handful of times and today after not even a week of having them one has went crackly and won’t work?? am i right to say this is faulty and if so how do i get it replaced?

monicac by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos

Resolved! Money back

Money backHi there I was wondering about my Money back on a device I got told over 3 months and its been past that thanks

Ando88881 by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Data roaming

I am currently in Norway. I have no availability for data roaming due to a message stating that I don’t have an appropriate account.Is my 02 data package not valid with Norwegian supplier Telenor?

Jonboy55 by Level 1: Joiner
  • 122 Views
  • 3 replies
  • 0 kudos

Resolved! My phone is not working

Hi please help me immediate I have emailed this morning no response I have given a number for you to call no response this is working hours and my phone and service is down

Qaseem by Level 1: Joiner
  • 88 Views
  • 2 replies
  • 0 kudos