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Network support

NBIBI
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I have a no network signal in my area and all areas when I travel.

Here is the postcode mk40 4ps

I have reported a network issue on Friday 18th December 2020 and received a sms on Sunday 20th December 2020 advising me that there is no issue found


Its been 3 long weeks i have the no signal issue and alinabel to make calls time to time

I also cant receive and make calls to whats app it always disconnects to no signal

Normally it had a full 4 bar signal 3 weeks ago all the time

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MI5
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@NBIBI 

Try your SIM in a different phone or a different SIM in your phone, as one or the oth6may be faulty.

Any O2 store will swap your SIM for free if needed or call O2 to order one 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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NBIBI
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That’s very helpful what if the phone needs repaired will o2 repair. By the way I’m on contract
Message 3 of 30
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gmarkj
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If the device is faulty then you can send it to o2 for them to try and repair.
What phone are you using?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@NBIBI 

You'll likely get a better repair and response by contacting the phone manufacturer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 30
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NBIBI
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Just got new sim and installed still network coverage issues with one signal bar can’t make what’s app call.
Message 6 of 30
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NBIBI
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Isn’t the o2 job to contact the phone manufacturer Apple. I’m a pay monthly customer I want a repair or a replacement
Message 7 of 30
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NBIBI
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It’s just what’s app call issue I’m having with the mobile network signal reception that’s all
Message 8 of 30
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NBIBI
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I never had issues
Message 9 of 30
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NBIBI
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Apple iPhone XR
Message 10 of 30
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