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Level 1: Joiner
Posts: 3
Registered: ‎22-01-2021

IME not on portfolio

trying to recycle my phone but the IME is not on portfolio

Posts: 101,838
Topics: 770
Registered: ‎14-01-2013

Re: IME not on portfolio

@Gregg1Is it in MyO2 http://www.o2.co.uk/myo2

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎22-01-2021

Re: IME not on portfolio

no its just shows a sim

Level 70: Enigma
Posts: 17,356
Registered: ‎31-03-2010

Re: IME not on portfolio

Level 1: Joiner
Posts: 3
Registered: ‎22-01-2021

Re: IME not on portfolio

i know the IME but when entered on the recycle page it says its not on O2 portfolio

Level 70: Enigma
Posts: 17,356
Registered: ‎31-03-2010

Re: IME not on portfolio

@Gregg1 You'll need to speak to customer service: Guide: Coronavirus Community Help and Support

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone. 

I DO NOT WORK FOR O2



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Posts: 117,654
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: IME not on portfolio

@Gregg1 

I'd try contacting O2 Recycle directly https://www.o2recycle.co.uk/contact-us

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)