on 04-01-2021 18:52
on 04-01-2021 18:59
Was it a premium rate number?
https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
If not you need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 04-01-2021 19:00
on 04-01-2021 19:00
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 04-01-2021 19:39
on 04-01-2021 19:40
on 04-01-2021 20:12
on 04-01-2021 20:12
on 04-01-2021 20:14
on 04-01-2021 20:14
Most welcome @Cat5