sim not working

[Douglas1000]

I recieved 2 SIM cards as I have 2 numbers

I swapped over to my new 02 SIM from Virgin.

I registered with an 02 online account and went to swapmysim page and activated SIM by entering 13 digit number from new SIM card. 

Both my phones now show"mobile network not available" when I try and use them.

I cant phone the 02 number 202 to speak to anyone as wont connect.

What should I do?

Thanks

Douglas

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Call free from Skype on the 0800 number

Guide: How to find help & contact O2 

Guide: A Guide to Skype