Update on my application

[Truman10]

Hello, I’ve just ordered a new phone on Saturday and got an email telling me my application is under review and they will get back to me in 24 hours. I still haven’t heard anything yet although the £30 upfront cost has been taken out of my account.

[MI5]

@Truman10 

The payment will be pending until approved.

If not approved, it will be returned to your bank.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Guide: How to find help & contact O2 

[Brodie]

Did you hear anything? I’m having the same problem 

[GManHoiland]

Did you ever hear back?

[Oxonian]

@GManHoiland 

If you are asking that question of @Truman10 and @Brodie, you need to tag them thus ! 👍