IMEI Blacklisted - iPhone15 Pro

[Drakan21]

Hi,

Hoping someone can help me, i've been in a loop with the O2 customer service for 5 days trying to get my phone un-blacklisted, essentially my account was hacked and a new contract was made, the device was sent to my address for which I called and initially started the fraud claim, I realised it was going to be a long drawn out process so I said I would just keep the phone and contract.

On the 15th I was told wait 24 hours and it would be resolved, on the 17th I was sent a new sim which does not work in the new phone and on the 19th I was told wait 24 hours. I am not sure what is happening or what I need to do to progress this as we are not allowed to speak with the team responsible for unblocking the phone.

Appreciate any assistance!

Thanks

Liam

[MI5]

@Drakan21 

The fraud team aren't allowed to discuss anything with you and all you can do is wait for them to complete their investigation.

[Drakan21]

In this case the Fraud case was closed as I kept the phone in the end, was referred to the support desk to get the phone un-blacklisted is the situation I am currently in.

[MI5 · Accepted solution]

Then only Customer Service can help you @Drakan21 

I'm afraid you need to keep trying them.

[Oxonian]

@Drakan21 

it is a week since your original post and you had been trying for five days at that point to resolve this issue. 

Have there been any developments ?