tariff

[Geri]

Dear Team,

I paid upfront for my device ([personal details removed by mod]) on 15/11/21.

I then started a sim only contract for 2 years, however, the female advisor arranged for me to have unlimited data just for one month which she clarified could be changed to the amount of data you would normally use on 15/12/21.

I have tried to do this using the CHANGE MY TARIFF on My O2 account but it keeps coming up with there are no tariffs available at the moment.

Please help with this as I cannot afford and do not want unlimited data this was a one off for one month to help with international travel.

[pgn · Accepted solution]

Hi @Geri - please edit your post and remove the number, this is a public forum, so anyone can see it.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number - 0800 902 0217 ) - and call around 08:15am  UK time for best chance of success in getting on the queue.

Or reach out to O2 on social media: contact links for Twitter, Facebook and Instagram below this message.

Good luck!