owed to me

[Arly2]

I received a final bill from O2 that was paid in full. 

O2 have now messaged me as I was over charged.

I have cancelled my bank direct debit already. 

How do I contact o2 to receive this money back into my bank.

I'm not having much luck as I do not have an O2 sim card either. 

Thanks 

[Oxonian]

@Arly2 

Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help. 

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are UK-based and have a good reputation for problem-solving. 

Skype is another option :-

Guide: A Guide to Skype 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[madasaf1sh]

@Arly2 

You need to speak to o2 on 0800 902 0217 and they can reinstate the direct debit in order to credit you back..  

Social Media teams cant deal with payment queries and no way is it safe and secure to send bank account details by Twitter, or other Social Platforms..

[MI5]

@Arly2 

https://www.o2.co.uk/help/account-and-billing/refunds