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order not showing

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CTCyber
Level 1: Joiner
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on ‎09-09-2022 21:48

on ‎09-09-2022 21:48

hi i am a new customer with O2. on Wednesday i ordered a Nothing phone 1 and set up my account with a pay monthly subscription but it has been 48 hours and i have heard nothing i have confirmation and all the paperwork emailed to me but my order does not show up on my account but i have the order number. is there anyway to fix this or do i need to order it again?

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MI5
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on ‎09-09-2022 23:32

on ‎09-09-2022 23:32

@CTCyber 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎09-09-2022 23:32

on ‎09-09-2022 23:32

@CTCyber 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CTCyber
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on ‎09-09-2022 23:47

on ‎09-09-2022 23:47

hi M15 thank you for the advice i have messaged them and will hopefully get a good result from it

 

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MI5
Level 94: Supreme
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on ‎10-09-2022 00:00

on ‎10-09-2022 00:00

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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