This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

order apple watch 8

Go to solution
PawelL
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎16-12-2022 18:03

‎16-12-2022 18:03

Hi,

today I ordered from o2 shop Apple watch and payed upfront (deposit) 275 pounds. I have confirmaton from HSBc bank. I got a message that transaction didn't go thru and try again. What happened wirh my money and is apple watch ordered.

Kind regards

Pawel 

Message 1 of 2
572 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150388 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

‎16-12-2022 18:12

‎16-12-2022 18:12

@PawelL 

If the purchase failed, O2 won't have the money. It will still be pending with your bank.

We can't see accounts on here though, so it looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
569 Views
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 150388 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

‎16-12-2022 18:12

‎16-12-2022 18:12

@PawelL 

If the purchase failed, O2 won't have the money. It will still be pending with your bank.

We can't see accounts on here though, so it looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
570 Views
Top Kudoed Authors
View all
Top