new contract not showing

[Amygb]

I changed my contract on Monday - it is still not showing on my account - can you check what has happend please?

This is my third attempt at contacting O2 - I have not been responded to on a previous forum and I have been hung up on when trying to get through on the customer service number - I am really not impressed.

This contact (at my expense and effort) could be avoided if a - my O2 explicitly showed my contract name and key criteria and if your Q&A had a direct, efficient link to support when a changed contract does not work.

[jonsie]

Changes to contracts usually happen next billing date

Only if you upgraded will changes show within 24 hours

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[madasaf1sh]

@Amygb 

This is not customer services but a customer to customer forum, and we have no access to your account. 

You will have to preserve with customer services if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone