my o2 still shows old device type after sim swap

[srbrook]

My O2 is still showing my old device type. I did a sim swap into my new device and kept the old number. I can't find a way of updating the device type to my new phone.

[MI5]

@srbrook 

The actual device details should update automaticall in a few days, if not, call customer service to update them Guide: How to find help & contact O2 

You can just edit the device name yourself by clicking on the pencil symbol next to the device name when looking online.

[Cleoriff]

@srbrook 

If you go to My O2 https://www.o2.co.uk/myo2  under Device you will see a pencil icon. You can edit with that

If that doesn't work then contact customer services and ask them to do it for you Guide: How to find help & contact O2 

However if you have just swapped sims it may take a couple of days to update. Keep rebooting your phone.

[Marjo]

Hi there @srbrook , I hope you had a nice weekend! It would be great to hear how you're getting on with this and if you need any additional advice?