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my o2 app

Anonymous
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Hi I have Nokia Lumia 1020 with windows phone 8.1, and it wont let me download the app despite having the latest phone update. Any else having this problem?
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Anonymous
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Hey,

 

Thanks all for your inciteful responses.

 

I'm now pretty sure it must be because I'm all set to US settings so that Cortana works for me, so I will temporarily switch it back to UK and try and download it. If it doesn't work I shall be back on, but I shall thank you now in advance.

 

FYI I was accessing the app through both the app store, and via the preinstalled 'o2 recommends' app, both said the same thing once on the download page 'This app is not available for your device'.

 

I hope I don't have to choose between Cortana and my O2!

 

Cheers guys x

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Anonymous
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Hi @Anonymous and Welcome to the Community Forum,

Take a look in this thread to see if the enclosed link helps.

http://community.o2.co.uk/t5/Apps/My-O2-App-on-Windows-Phone/td-p/702477

Try clearing your browsers history , caches and cookies first. Then turn your phone off and back on and then try to download the App.

Let us know how you get on.
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MI5
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What error messages are you getting or at what point is it failing?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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It installed fine for me on the Nokia 1020 loan phone a few days ago. It may well have been down for maintenance if you tried it late at night.

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Anonymous
Not applicable

Hey,

 

Thanks all for your inciteful responses.

 

I'm now pretty sure it must be because I'm all set to US settings so that Cortana works for me, so I will temporarily switch it back to UK and try and download it. If it doesn't work I shall be back on, but I shall thank you now in advance.

 

FYI I was accessing the app through both the app store, and via the preinstalled 'o2 recommends' app, both said the same thing once on the download page 'This app is not available for your device'.

 

I hope I don't have to choose between Cortana and my O2!

 

Cheers guys x

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jonsie
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Registered:
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