incorrect bill sent

[mattporter72]

Hi,

I recently closed my account with O2 as this was my daughters phone and she is now old enough to get her own.  She ported the number over to a new provider.  I called O2 to advise and was told about the last payment and I today received a refund for Augusts payment so understood that the account was fully settled. 

I have today received an invoice in the post to you advising that you have called and texted sbout an outstanding payment for £24.98.  The mobile number is not quoted on the invoice but there is an account number of .  I cannot log into my O2 account to see if this is related to the same mobile number .  I checked my emails and couldn't find anything relating to this demand.  I spoke to my partner and she did recall some emails going to a joint email address that we share and she manages but she thought that these were scams as there is no mobile account linked to that email address.

Please can you check and advise if there is anything outstanding and what this might relate to..?

Thanks, Matt

[TallTrees]

Hello @mattporter72 

Welcome to the o2 Community forum 

We do not have access to your account from here so you will need to contact O2 customer services. O2 are on social media and you can message them with the details here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Social media 

PS you should remove  ALL PERSONAL DETAILS AND PHONE NUMBER USE EDIT rhcorner

[Bambino]

@mattporter72 Speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Please remove the phone number in your post as this forum is public. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove the number.

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