i wanna close my account

[Hooperdeng]

i wanna close my account. i connected with experts on 18th Oct but cuz i closed my roaming before so i couldn't get verification code. and i called the number that experts gave me but i couldn't remember the security question (it has been a long time I haven’t used this number and outside uk so I forgot). And now I couldn’t open my o2 app (it told me to update the app but store told me it was removed from the app store ). Also I couldn’t log in my o2 webpage. Anyway it’s hard for me to get in touch with u cross border.

[TallTrees · Accepted solution]

Hi @Hooperdeng 

Welcome to the O2 community 

You need to contact o2 customer services or

Read here

Guide: Cancelling Your Contract 

Or 

Contact o2 customer services 

Guide: How to find help & contact O2 

[Bambino]

@Hooperdeng Download Skype: Guide: A Guide to Skype Call +44 800 032 1402 for free.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)