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i data

DavidFTW
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on ‎14-08-2023 11:26

on ‎14-08-2023 11:26

I am not familiar with terms on the invoices etc. but I appear, for the first time ever, to have exceeded my allowance. I have not travelled abroad in August but have some hefty looking idata.o2.co.uk items on my bill and I dont understand what those are. I am in a long queue to O2 to ask them but thought someone could shed some light on it.

 

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MI5
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on ‎14-08-2023 11:30

on ‎14-08-2023 11:30

@DavidFTW 

Only business customers are charged for over data use.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 or 8002 for business customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DavidFTW
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on ‎14-08-2023 11:59

on ‎14-08-2023 11:59

thanks, I am a business user

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Enlli
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on ‎14-08-2023 12:12

on ‎14-08-2023 12:12

Idata just means you are using an iPhone.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎14-08-2023 12:16

on ‎14-08-2023 12:16

@DavidFTW wrote:

thanks, I am a business user

Therefore, you have used more data than allowed on your contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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