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fraud on my account

MiMi7
Level 1: Joiner
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I was called yesterday by a private number to say there's been a fraud on my account, and today I am receiving strange emails from O2. Should I be worried?

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MI5
Level 94: Supreme
  • 150696 Posts
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Registered:

@MiMi7 

Yes if you gave any personal details or access codes.

You need to report it to O2 immediately.

Guide: How to find help & contact O2 

Phishing, Smishing & Scams. Latest info & advice. 

https://www.actionfraud.police.uk/

Also notify your bank and change all your passwords.

https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 2
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MI5
Level 94: Supreme
  • 150696 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

@MiMi7 

Yes if you gave any personal details or access codes.

You need to report it to O2 immediately.

Guide: How to find help & contact O2 

Phishing, Smishing & Scams. Latest info & advice. 

https://www.actionfraud.police.uk/

Also notify your bank and change all your passwords.

https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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