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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Changing my Details - O2 asking for proof - where to send?!

Upon my recent upgrade, I noticed by birthday was wrong. I went through the online change process, and now I got an email from O2 Alerts (a do not reply email) with "please send us a copy of your passport or driving licence" however there are no deta...

Problems

Can someone please explain how you can possibly speak to someone from O2? I have been on hold for 45v minutes - and it seems there is no online help option. Is this a joke?

Resolved! Wrong tracking number

Trying to track my order, website shows tracking number (20 characters starting with LPN)tracking number is not recognised and searching on Google it appears LPN tracking numbers are allocated by Oracle.I'm not sure but I don’t think Royal Mail has d...

Trying to pay bill

I am having problems getting into my o2 app

Won't let me login to my o2 account on the mobile and its been longer than 48 hours

wont let me login to my account after 48 hours via the o2 app.

My o2

I can’t sign in to my o2 on the app

Charges in USA

Why did I not get a welcome to USA text detailing costs of calls, data, texts, etc. when entering the country?

Resolved! Contract

Hi , I hope you are well. im currently an o2 customer who order the IPhone 15 on a new contract . Will I be able to link my current number to that contract without having to change my phone number

Remove X wife from account

How do I remove X wife from my account

Price Match

My upgrade is coming up but I have seen a better deal elsewhere. Ideally I would like to stay with O2 but want to know who to talk to about a potential price match. If someone could get back to me that would be great.

O2

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