My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9837 Views
  • 1 replies
  • 1 kudos

Trying To Sign In.

I'rd forgotten my password & I reset a new password & i'rd signed in with my e-mail address & new password & it keeps saying that the new password isn't recognised as well as the email address isn't recognised.

My O2 doesn’t work in italy

Hi, I am in Rome since 2-3 days my O2 doesn’t work could you help me please

Raua by Level 1: Joiner
  • 501 Views
  • 1 replies
  • 0 kudos

No signal

No signal on my Alcatel mobile and unable to restart. The screen just flashes 'Enjoy.now'. Please advise.

a second phone

My virgin media phone has now transferred to O2. I already have one O2 phone. On my O2 I can only see one phone how do i see the second phone

applep by Level 1: Joiner
  • 688 Views
  • 4 replies
  • 0 kudos

Can't call 02 to cancel because I am abroad

I'm trying to cancel my 02 contract (not keeping the 02 number) but I can't call 02 because I am abroad right now. Is there any way this can be done via email?

JamesB2 by Level 1: Joiner
  • 669 Views
  • 3 replies
  • 0 kudos

iPhone 15 pro max order

Hi all Has anyone else pre ordered the iPhone 15 pro max and have any idea when it’s likely to arrive?? I cannot access my My02 account as I am moving from EE to 02 and cannot set up the account until I receive the phone. This means I cannot access t...

Rose7 by Level 1: Joiner
  • 1492 Views
  • 2 replies
  • 1 kudos

Cancel SIM

Hi,How do I get hold of someone to cancel my SIM before the cooling off period runs out?

Elsie99 by Level 1: Joiner
  • 698 Views
  • 4 replies
  • 0 kudos

Cannot log in

That's weird I have reset my password and my account details are not shown (both app and website). You can see at the top showing "hi Victoria' which I assume I have successfully log in, but just I cannot see my dashboard (like data remaining,etc)

Screenshot 2023-09-20 at 6.12.51 pm.png

weird emails about changes

I'm getting emails about this but I haven't done anything to my account? The I got another one saying someone about an order and returning my phone from noreply@s-email-02 We're just confirming that we've now added your out-of-bundle charges reductio...

Jax1 by Level 1: Joiner
  • 2362 Views
  • 4 replies
  • 0 kudos