Re: bill payment date

billingquery · ‎11-10-2023

how can I change the date that my payment is made by direct debt? I took out the contract at the beginning of the month hoping that I would be charged at the beginning of the month but this is not the case

MI5 · ‎11-10-2023

@billingquery

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎11-10-2023

@billingquery

That is not how o2 work (or to be fair a lot of Mobile Networks)

You will need to call o2 on 0800 902 0217 and they can help change it..

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎11-10-2023

@billingquery As you may now know, your bill date is aligned to the date you joined O2 but the payment date for that bill is 14 days later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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